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Petsitting in Columbia SC
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PROCEDURES

PROCEDURES

The following policies, including fees, may be changed or updated without prior notice or publication. Non-compliance with Petsitting By Denise policies may be cause for termination of current and future services. Please print and keep a copy of our policies for review.

Pet Sitting By Denise reserves the right to refuse service to any persons or pets without explanation.

You must receive a confirmation of service call from your individual pet care provider or the office within a day or two before departure. Please do not depart without this confirmation.

Your decision to partner with our company to provide professional pet and home care services is one we take very seriously. We commit to care for your pets with love, respect, and individual attention.

Additionally, we will perform crime deterrent activities in your home each visit to provide that "somebody's home" appearance. We will collect mail, adjust blinds and lights, and water a limited number of plants at no additional fee. To allow us to better serve you please take a few moments to become familiar with our array of services and routine policies.

No pet will be "overlooked" for rate calculation purposes, all pets will be cared for in the household.

Service Overview:

1. Services provided:

a. Daily Visits - Daily visits are approximately 30 minutes in duration and occur between the hours of 6:00 – 8:00 a.m. and 6:00 – 8:00 p.m. Dogs generally receive two visits per day with 12 hours between visits. Clients generally request one visit per day for cats, birds and reptiles. These may occur any time of the day unless requested otherwise.

b. Mid-day Walks - These visits are 20 minutes in length and occur when you are in town but unable to return home to care for your pet over the noon visits occur generally between the hours of 11:00 a.m. and 2:00 p.m. Ideal for puppies and senior dogs.

c. Trial Visit - A trial visit is an additional get acquainted' opportunity before you depart on your trip. It may be required to ensure that the pet will allow your sitter to safely enter the home and provide care or to allow us to become better acquainted with your exotic pet or an unusual routine. These visits are generally 20 to 30 minutes long.

2. In order to ensure peace of mind and to better monitor the health of your pets we must visit your home at least once each day during the terms of our contract. We will not provide service on an every other-day basis. Pet Sitting by Denise does not provide every other day service.
We reserve the right to require a paid trial visit if our company representative feels it is necessary for their safety or to become better acquainted with the pet or the daily routine.






COMMUNICATION

We cannot accept biting, aggressive, or ill pets. Pregnant pets are accepted on a case-by-case basis. We appreciate honesty and full disclosure of your pet's needs and personality! If we find that we are not able to take care of your pets-showing aggression-snarling, biting, and lunging at the sitters we will make arrangements for the pet to go to a family member or arrange for boarding

Our signed service contract permits us to get medical care from your veterinarian and the animal emergency clinic with reimbursement of all incurred expenses to company. Please leave a credit card number on file with your veterinarian.

Pet sitter will not provide service for loose (not contained) or chained dogs. If pets are contained in a fence or by invisible fencing when a sitter representative is not there, our service contract releases us from liability for incidents involving pets left outside unsupervised.

Please call the 865-5058 office number so we know you have arrived from your trip and will not continue service.

Please keep the office updated with changes or log in to your client contract to update home and pet information. Of particular importance is information concerning your contact phone numbers, security system status and pet health care (medications or veterinarian) changes. Instructions for administration of all medications must be clearly written on a separate sheet of paper.

Our business line is 803-865-5058 Monday - Friday. Our after hours emergency only number for after 5pm Monday - Friday, weekends, holidays is 803-447-1715.

Travel plans change and things happen when you travel. If you find you will need us to continue service beyond the contracted period, we request that you advise us as soon as possible. Every effort will be made to accommodate your requests and additional visits will routinely be made at your normal visit fee. A late request fee may be added.

All calls must go through the Petsitting By Denise office 803-865-5058. Please use this number to call to check on your pets while your are traveling, for reservations, cancellations, date changes, extensions of trip. or any other information you need to give or pass on to your sitter prior to, during and after care. You can also go into your client profile sheet and update home and pet info. In order for your services to be covered by the PBD insurance and bonding all communications must be made through the office. Our sitters can call you on a scheduled visit to let you know how your pets are.

It is a breach of contract to hire work from a Petsitting by Denise professional pet sitter "on the side". Please don't even ask!  Our siitters have a contract with us.

SECURITY

The company maintains strict control of your house key and security alarm code information. No personal information is annotated on your key tag. Your pet's name and your last name is our cross reference from your contract to the keys which are kept separated in our company locking key boxes.

In the event you have an unscheduled need for service and your primary pet care provider is' out of town, the second key allows us to meet your needs without an additional delay in obtaining a key We can also assist if you lock yourself out of the house! If you do not give us keys and you make reservations for petsitting, if we can not enter the home please have a locksmith on call.

Please do not ask us to return keys by locking them inside the home on the final visit. If you request to have your key returned, it will be returned to you by mail. We can, at your request, leave your key with a trusted neighbor or in a safe hiding place outside the home. We must be able to access the home for continuing pet care if you are delayed in returning.

Your pet sitting representative is familiar with most home security systems but may request a "walk through" of setting and disarming your system to understand its nuances. We cannot be responsible for false alarms when systems have been armed or disarmed according to your instructions. You have several options with respect to your security code.

You may provide your pet care provider with your personal code.

You may change the code for the duration of service or provide us with a 'guest code that is only activated during the contracted period.

You may choose to leave the system disarmed while you are away

Please understand that last minute requests will allow less flexibility in scheduling your requested visit times and preferred sitters.

EMERGENCY PROCEDURES

In the event of an emergency, we will make every effort to care for your animals and home. We ask that you assist us by maintaining adequate quantities food and supplies for your pets, have the necessary equipment readily accessible should we need to transport your pet. Always provide us with your current contact information while you're away. Make sure your designated emergency contact names and contact information is up-to-date.

INCLEMENT WEATHER
(Ice, Sleet, Snow)
Active Clients (Service in Progress)

The pet sitting service schedule may be changed, interrupted, or altered due to circumstances.

If it is not possible to drive safely to your home, your emergency contact will be notified.

Every effort will be made to notify you that the contingency plan has been activated.

Pending Clients (Service Has Not Yet Begun)

Please check with a staff member of Petsitting by Denise prior to departure to discuss options.

If necessary, your emergency contact will initiate service, and Petsitting by Denise will continue) complete service as driving conditions improve.

NATURAL & MAN MADE DISASTERS
(Hurricanes, Floods, Chemical Spills, etc)
Active Clients (Service in Progress)

Every effort will be made to notify you that a disaster has occurred. Carry a Petsitting by Denise business card with you so that you have quick reference - a continuously updated message will be on the Petsitting by Denise voice mail system.

Your pets and home will be checked as soon as possible. If road conditions are hazardous, your emergency contact will be notified. You will be notified of any damage to your property.

The service schedule may be changed, interrupted, or altered due to circumstances.

If necessary, please return home as soon as possible. Contact a staff member of Petsitting by Denise upon your arrival home.

Pending Clients (Service Has Not Yet Begun)

Please check with Petsitting by Denise prior to departure to discuss options.

Pets and homes for clients who are presently not in service will not be checked.

PERSONAL EMERGENCY
(Accident, Illness, Death)
Active Clients (Service in Progress)

A Petsitting by Denise staff member will make every effort to provide scheduled service as agreed.

The service schedule may be changed, interrupted, or altered due to circumstances.

If necessary, your emergency contact will be notified to assist in providing service.

Depending on circumstances, Petsitting by Denise will resume service as soon as possible.

Every effort will be made to notify you that the contingency plan has been activated.

Pending Clients (Service Has Not Yet Begun)

A Petsitting by Denise staff member will make every effort to contact you to discuss options. If all Petsitting by Denise staff members are unable to provide you with scheduled service, please make other plans and confirm any changes with Petsitting by Denise.

Depending upon the circumstances, Petsitting by Denise will provide services as soon as possible.