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FAQ
FAQ
The following policies, including fees, may be changed or updated without prior notice or publication. Non-compliance with Petsitting By Denise policies may be cause for termination of current and future services. Please print and keep a copy of our policies for review.
Pet Sitting By Denise reserves the right to refuse service to any persons or pets without explanation.
You must receive a confirmation of service email from your individual pet care provider or the office within a day or two before departure. Please do not depart without this confirmation.
Additionally, we will perform crime deterrent activities in your home each visit to provide that somebody's home appearance. We will collect mail, adjust blinds and lights, and water a limited number of plants at no additional fee. To allow us to better serve you please take a few moments to become familiar with our array of services and routine policies.
No pet will be "overlooked" for rate calculation purposes, all pets will be cared for in the household.
Q. What happens if my sitter becomes ill or injured?
A. There is always a back up sitter available who is trained and aware of your specific needs.
Q. What happens if my pet becomes injured or ill?
A. We are dedicated to excellent care of your pet and have a 24 hr. vet on call. In the event of an emergency we will take your pet to the nearest animal hospital or your own vet. At this same time we will be contacting you or your emergency contact person. The assigned pet sitter will remain with your pet until you are reached and appropriate action is taken.
Q. What is the purpose of the email service confirmation that gets sent when I book a service?
A. The schedule confirmation messages are service we offer primarily for peace of mind for you. Having the dates of service correct, the services to be delivered clearly documented eliminates any possible confusion or misunderstanding. The service confirmations also keep you updated on the status of any credit or balances you may have on file from returning home early or by extending your trip. Please do not leave town without a confirmation call from your sitter.
Q. If I get a confirmation email message, and need to adjust the dates of service or services being delivered, what should I do?
A. You can email the changes to us or call our office or go into our program Power Petsitter. We will make the adjustments to the staff schedule and send you an updated confirmation. Please call 48 hours before you change your schedule. All clients should call 865-5058 when you arrive. If you are not going to arrive that day as planned please call us 865-5058 or email us @ [email protected] so we will know to keep servicing
Q. Can I make changes to my service order using the web?
A. Yes, we have a new program Power Petsitter. You would go to the website. You would go to the website www.petsittingbydenise.com. Click on Existing Client. This updates your home and pet information.
Q. How do I pay? A. We do accept Visa and Mastercard and all visits must be paid for before services are rendered.
A. Gratuity is graciously accepted for your sitter and may be offered directly to your pet sitter. Please leave cash, checks in their name and/or gift cards.